SubscribeStar Help Center


General Questions

What is SubscribeStar?

In short - SubscribeStar is an online media content marketplace that operates on a subscription basis. We allow users to expose their talents and earn money. We also provide our users with proper tools to discover information, establish new connections and communicate with the ones who matter.

To read our statement, learn about our values and mission - visit About Us section.

Who is SubscribeStar for?

SubscribeStar enables the audience to discover new celebrities/talents or just follow the ones they already know. On another hand, we welcome all stars, established or emerging, in areas including but not limited to music, literature, art, dancing, photography, acting, sports, business, media, finances, science and so on.

If you are vlogger, celebrity or entertainer, teacher or coach, political commentator or radio host, gamers with streaming experience, event venue or event organizer, clerical organization, individual preacher or adult media entertainer - just click "Become a star" and start your journey!

Any age restrictions?

For the Stars we do have the option to mark their page as "18+ only". This way we can tailor our service with needed precision: subscribers will be clearly warned whenever they access this sort of content so their experience is always safe and enjoyable.

In addition, to pay for the subscription or make a contribution, a subscriber needs to be of legal age for such transactions in his/her area of residency.

Is it safe to use SubscribeStar?

Yes, it is. Unless you engage in any activities clearly stated (but not limited to) in Terms and Conditions.

Regarding the security of transactions, storage, etc. we do have all the proper certificates and protocols to keep your experience as safe as possible, unless stated otherwise in other documents or by the third party.


Stars

How can I become a Star?

It should not take more than a minute - just click "Become a star" at the top of any page on the site, fill out a short an easy form, confirm your email address and that’s it! Now you can post your content and make money. I you feel lost - drop us a line on [email protected].

What type of the content should I post?

This is totally up to you. Whether that be writings, audio, video or photos - you can post your content taking into consideration the copyright laws and other human norms.

Please, keep in mind that upon reaching a certain volume of content we may charge you for the storage. You will be clearly notified in advance about such additional charge.

How much can I earn by being a Star?

It depends. To earn money with subscription-based business it is not enough to just start a Star account with SubscribeStar. You will need to make and keep your page alive with regular posts and interaction with your fans. You will need to share your page or posts from time to time to grow your fan base. As easy as it sounds, this may not be for everyone. However, if this is for you- your efforts will be generously rewarded.

What type of media I can attach to my posts?

Any.

How do I apply formatting to my post?

Please follow the rules and instructions described in the Markdown Guide.


Subscribers

How can I subscribe?

To subscribe, first you need to find a Star to subscribe to. You can do it by browsing our extensive Stars directory or by conducting a search - you can see it at the top of every page on this site. Once you find somebody you are interested in, just click the "Subscribe" button placed on the Star's page.

How can I unsubscribe?

You can unsubscribe at any time - just go to the page "My Subscriptions" and click "Unsubscribe" link that can be found next to the Star's name.

How can I pay for the subscription?

While subscribing, you will be asked to fill out a credit card form or enter your PayPal credentials - whichever you prefer. You need to do it only once, when subscribing for the first time. For subsequent subscriptions you can use the same credit card or PayPal data or add a new card or PayPal account.

My payment was declined. What should I do?

There are many reasons why your payment can be declined. Credit card companies and PayPal don't tell us the reason behind it. The best way to handle this situation is to contact your bank or PayPal directly to make sure that your account information is accurate and/or you have sufficient funds.

After a short period of time we will automatically retry to make the payment and notify you of this attempt and the outcome of it.

Do you withhold any processing fees?

Yes, we do. The processing company we're working with charges a percentage of the amount plus a fixed processing fee. At the moment these numbers are 2.9% and $0.3 per transaction respectively. So, for example, if you subscribe for $5 per month, the Star will pay $0.45 for the transaction ($5 - (5 x 0.029 + $0.3)).

What should I do if a Star stops posting content?

This is not common, but can happen. Normally when a Star puts his/her page on pause there will be a message that explains the situation. In this case your recurring payment remains frozen (on pause) until the Star returns and resumes their activity. So, you are not being charged for the officially paused subscription.

If the Star has not made an announcement about the pause, you may want to contact this Star and find out what is happening. As a result, you may receive a refund from the Star.

Also, you can cancel your subscription at any time. Furthermore, while canceling, you will be asked for the reason why you wish to cancel. Each and every answer will be counted towards the Star's credibility and may have consequences.

More on our policy regarding refunds you can find on dedicated page Refund policy.


Referral Associates

Who are the Referral Associates and how can I become one?

Anyone can become a Referral Associate. This role gets the best of both worlds: percentage from the revenue of a Star and/or part of the service fees.

Serving as a SubscribeStar official representatives, Referral Associates contact Stars by any feasible means of their choice. The more Stars they bring to SubscribeStar - the more money associates get as long as the Star stays with the service and has active subscribers. The more popular the Star is, the higher is the percentage applied to the payout calculation.


Still have questions? Send your request to [email protected].