Log inSubscribeStar Refund Policy
General Statements
By using this Service, all Content Providers (i.e., Stars) expressly agree that they will be responsible for paying a total amount of the refunds requested on their profile and all applicable fees.
All refund requests are subject to careful consideration, which may or may not result in a decision to issue the refund, depending on circumstances.
The refunded amount will be taken from the related Content Provider’s future payments.
The refunded amount and associated fees will be deducted instantly from the Content Provider’s account upon issuing the refund.
If, for any reason, any User reposts content they had access to on this Platform or elsewhere, with or without permission of the content owner, such a User will not be eligible for refunds.
Refunds
To initiate refund, user has to contact us at [email protected] explicitly stating the reason for the refund, amount of the refund and details about the purchase it concerns.
Once this request for refund is received and inspected, we will send an email to notify user that we have received his/her request. We will also notify user by means of email message(s) of the approval or rejection of their request. Although normally we will explain the reasoning behind either decision, we reserve the right not to elaborate on this matter.
If refund is approved, then it will be processed and a credit will automatically be applied to user's credit card or original method of payment, within a number of days specific for each case.
Any and all complaints, claims, or refund requests submitted on behalf of a third party (e.g., your friend, associate, companion, family member, etc.) will be disregarded. To file a complaint, the party that consider itself a victim side, should submit complaint by themselves, from the email address registered with the Service, supported by as many evidences as possible (e.g., screenshots, receipts, quotations, etc.).
Late or Missing Refunds
In the event user has been issued a refund but haven’t received one within the expected timeframe, user needs first check his/her bank account again before contacting SubscribeStar.
Second step would be to contact a credit card company - it may take some time before a refund is officially posted.
There is often some processing time before a refund is posted and visible in bank statement. Therefore the next step for the user should be contact his/her bank.
After user has done all of this and still has not received a refund, he/she needs to contact us at [email protected].
Failed Promises
We do not grant refunds for failure to deliver content on behalf of Stars. For instance, if Star has promised to post certain amount of content per period and failed to do so, SubscribeStar is not responsible for the refunds for this undelivered content.
In the event when Star is unable to fulfill any or some of commitments or promises made to the users (i.e. subscribers), Star may need to reach a mutually satisfactory resolution directly with each user in one or another way without making SubscribeStar involved in the process and/or holding liable for it. This resolution may include refunding a subscription fees directly to subscriber/subscribers.
Interpersonal Relationships
Stars and their respective Subscribers may get involved in interpersonal and sometimes quite close relationships, where we are not in a position to comment on, monitor, mentor, govern, or make any advice concerning such relationships.
Any conflicts, disputes, arguments, disagreements, controversies, mutual accusations, breakups, fights, misunderstandings, and other sorts of disruptive interpersonal relationships between content creators (i.e., Stars) and their respective Subscribers - in real life or online - won't be considered as a basis for complaints, refund requests, or any other demands to act against the involved party.
Internal Wallet Refunds
Refunds of Wallet Top-Ups
Funds added to a user's internal wallet (next - "wallet") are generally considered completed once the top-up transaction has been successfully processed, confirmed, and the corresponding wallet balance has been undeniably credited.
Unless otherwise required by applicable law, wallet top-ups are generally non-refundable.
The Company may, in its sole discretion, review and approve refund requests relating to wallet top-ups on a case-by-case basis, including in situations involving duplicate transactions, technical errors, unauthorized transactions, or other exceptional circumstances.
Spent or Applied Wallet Funds
Wallet balances, or any portion thereof, that have already been spent or applied toward subscriptions, purchases, platform services, fees, charges, or other transactions are generally not eligible for refund.
Any refund for a transaction paid from the wallet balance may be issued only back to the wallet balance, subject to the general refund terms.
Refund Method
Where a wallet top-up refund is approved, the Company will generally attempt to return the funds to the original payment method used for the top-up transaction and, where technically feasible, in the currency in which the original transaction was processed.
Refunds cannot be issued to a different payment method, bank account, wallet, card, payment processor account, cryptocurrency address, or third party unless otherwise required by law or deemed necessary by the Company for security, compliance, operational, or technical reasons.
Technical Limitations
If the original payment method is unavailable, expired, closed, unsupported, restricted, or refund processing is otherwise not technically possible, the Company may, at its sole discretion and to the extent permitted by applicable law, decline the refund request, provide an alternative refund method, issue account credit, or take any other reasonable action deemed appropriate under the circumstances.
Currency Conversion and Third-Party Fees
The Company does not guarantee that the refund amount ultimately received by the user will be identical to the amount originally paid where currency conversion, exchange rate fluctuations, foreign transaction fees, bank fees, card issuer fees, payment processor fees, wallet provider fees, intermediary fees, or similar charges imposed by third parties are involved.
Any differences resulting from exchange rates, currency conversions, fees, charges, or policies applied by financial institutions, payment processors, card networks, digital wallet providers, banks, or other third parties are outside the Company's control and remain the sole responsibility of the user.
Abuse Prevention
The Company reserves the right to deny any refund request, suspend internal functionality, restrict account access, reverse wallet credits, cancel transactions, or take other appropriate action where it reasonably believes that a user is attempting to abuse, manipulate, circumvent, or exploit the wallet system, refund process, promotional programs, payment methods, or platform services.
Time Frame
The refund won't be granted if more than 30 (thirty) days have gone by since the purchase (i.e., subscription).
